Updates & policies

New update: as of Tuesday 30th November we require both clients and therapists to wear masks again. Therapists will supply these for you. We are taking this step as hairdressers are being told to do so and we are also a close contact service. We hope you understand and if we all work together for the safety of the therapists and yourself this will keep us all safe. We will do our very best to make you feel comfortable and relaxed in any environment whether its coming to your location or when you are coming to our treatment room.

Facials are on hold, we will review this in the New Year (2022) due to the governments advice.

Our services are now available at all locations listed on our locations page.

PLEASE NOTE: due to high demand we do not except last minute bookings, we need at least 1 – 2 weeks notice to avoid disappointment. You are welcome to enquire last min to see if we have a cancellation.

We will NOT except bullying of staff or difficult behaviour when booking or when you have your treatments or after. Once you have paid we have the right to refuse your appointment with no refund. We also have the right to refuse future bookings with the same attitude. We want to keep the wellbeing of all staff safe and secure.

Once you have booked any treatments we do NOT give refunds. As you can appreciate we would not be able to fill that appointment easily once paid your appointment and payment is locked in. If you can’t make the appointment please contact us ASAP as it takes time out of our schedule and therapists are there especially for your appointment. So before you book please think carefully before you commit to your booking.

Alternatively if we are given reasonable notice we can give a credit note for the amount paid for when you visit one of our locations again at another date (a limited date of 1 year will be on the credit note).


We would like to thank you for supporting Purbeck Retreats during this difficult post pandemic time and your understanding helps us survive as a small business for the future.

Stay safe and we look forward to welcoming you very soon.

We are not offering vouchers until we know more about the certainty of the current situation.

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